Privacy policy

Information we hold:

Collection and Retention of Information

We collect Personal Information only to the extent that it is necessary for the purposes set out below (see: Purpose - Why We Collect, Use and Disclose Information).

Subject to any legal or accounting requirements, we will retain personal information only as long as necessary to fulfill the purposes for which it was collected. Personal information that is no longer required will be destroyed, erased or made anonymous, although copies of deleted information may continue to exist on back-up media.

Information that we may collect includes:

a) User Submitted Information

We collect personal information at the time users register for the Services and create an account or update their account details, including a user’s name, e-mail address and other contact information, for instance in a subscription form. We also collect personal information that users submit through their use of our booking services.

See the list below that explains this a little more:​

Enquiries from non-customers – message, name and email address – received via our website or by email - held for up to a year, and used to answer query and follow up.

Mailing list – name and email address - populated by people registering on our website, or opting in on an enquiry form. People completing a health declaration are added to the mailing list so they can be kept in touch with class information, but all mailings have opt out link – indefinitely, but opt out link on each mailing.

Emails – sent from clients and non-clients. Important messages are saved in our filing system, otherwise emails retained for up to two years.

Payment data, excluding card information which we do not receive at any time. Received via accounting and banking systems, and saved for at least seven years for accounting and tax obligations.

​b) Usage Data

We collect certain non-identifying information about usage of the Services, including information about how users are using the Services and the characteristics of those users. This information is anonymized and is not used by us to identify you as an individual.

c) Technical and Device Information

We collect certain non-identifying information related to a user’s access of the Services, including the Internet Protocol (IP) address of the user’s computer, the date and time the user accessed the Services, and the operating system that the user is using. We make no attempt to link this information with the identity of individuals visiting our website without express permission. We may, however, review server logs and anonymous traffic for system administration and security purposes, for example to detect intrusions into our network, for planning and improving web services, and to monitor and compile statistics about website usage. The possibility therefore exists that server log data, which contains users’ IP addresses, could in instances of criminal malfeasance be used to trace and identify individuals. In such instances, we may share raw data logs with the appropriate authorities for the purpose of investigating security breaches.

d) Cookies

A “cookie” is a small piece of information stored on your computer by a web page. It is used to identify you to the web server. It tells the server who you are when you return to a page on the same website. Your browser will only send a cookie back to the domain that originally sent it to you. A cookie cannot run any programs, deliver any viruses, or send back information about your system.

We use cookies to determine your access privileges on our websites, to complete and support a current activity, and to track usage. Most web browsers automatically accept cookies, but if you do not wish to have cookies on your system, you should adjust your browser settings to decline them or to alert you when cookies are being sent. If you decline cookies, you will still be able to use the Services, but your ability to access certain features and functions may be affected.

Purpose - Why We Collect, Use and Disclose Information:

We will identify the purposes for which we collect personal information before or at the time we request the information.

Privacy Statement – November 2020